• Web Developer passionate about transforming concepts into online, interactive realities
• Combines creativity with a systems mindset to deliver a scalable, eye catching, and revenue generating experience
• Savvy open minded developer/administrator, with excellent communication skills
• Well rounded background includes leadership, user training, user support, execuitve support and administration

Technical Expertise

Programming and Markup Languages

Applications

Work History and Accomplishments

Adecco Technical Staffing – 09/2013 to 11/2013, Everett, Washington
Front End Web Designer/Content Manager

Working in a contract position at Fluke Corporation on the Web Applications Team, worked within the marketing department on a strong webteam to update 55+ sites in 23+languages in a fast paced environment with tight deadlines. Worked with other departments to ensure accurate and timely delivery of jobs. Managed projects related to the website.

The North West Company International – 10/2009 to 06/2011, Bellevue, Washington
Client Technology Solutions Analyst

Provided first class hardware, software, company specific application, and networked printer support to an office of 45 users, 6 remote locations and several traveling executives. Supported Windows XP Pro, Office 2003, Office 2010, Cisco VPN, networked printers. Arranged vendor repair and maintenance appointments when needed. Migrated all remote users to XP SP3 and IE8, connecting all remote sites to new printers via IP, and supporting company efforts to replace all networked printers in two offices and six warehouses. Maintain hardware inventory records IT supplies, managed the peripheral and supply procurement, imaging and configuration of new workstations, performed new client setup, and communication of help desk trends and needs to User Support Manager. Management of Active Directory User and Computer accounts.

Tetra Tech – 03/2005 to 08/2009, Bothell, Washington
End User Support Technician/Help Desk Lead

Leading help desk staff of 20, ensured company’s commitment to exceptional user satisfaction. Authored various IT Department policies and procedures and monitored staff to ensure compliance. Trained and mentored new technicians. Provided hardware/software support to office of 100+ users, two remote sites and several traveling users. Oversaw process by which terminated employees accounts and departing contractor accounts were disabled to ensure network data security. Developed quarterly user training sessions and presented them in local office, distributed trainings to remote offices and ensured trainings were presented in each office. Presented these trainings to all remote users via Cisco MeetingPlace. Conceived, authored and implemented many IT policies and procedures that affected multiple departments in order to support the IT Department’s efforts to improve performance and user satisfaction. Project Management including major office move, rewiring of network drops on switch and patch panel, and reconciliation of network accounts. Traveled to provide support when necessary.