Keith Daudt

Keith Daudt
Seattle, WA
keith.daudt.6748@edmail.edcc.edu

Summary:

Currently employed as a Search Engine Optimization (SEO) specialist at ADP / Cobalt the, leading Digital Marketing company in the automotive industry. Experienced in several front end and back end technologies including HTML5, CSS3, JavaScript, jQuery, PHP and SQL

Work History:

ADP Cobalt:  Seattle, WA 2012-present

SEO Specialist: I am currently an SEO specialist at ADP Cobalt. Respoinsible for performing SEO duties on a book of 200 automotive dealarship websites. Responsible for optimizing the hompage: title, text, alt tags, and Meta tags for each website with the use of HTML code.

Starbucks Coffee Co. Seattle, WA 2002- 2009:

Research and Resolution Specialist:  Trainer and Mentor of new and cross-trained employees for 1-800-STARBUCKS call center, deploying adult learning modules and side by side coaching. Strategic team leader and group point of contact for Hear Music Department.

Credit card charge back administrator and fraudulent transaction analysis. Preformed transaction research and sales audit functions for entire zStarbucks Card team for customer inquiries and disputes. Called customers with transaction results and administered funds as appropriate.

Provided email correspondence for Starbucks.com and Starbucks Card customers. Created email template library and migrated it into Onyx system. Troubleshooting for all Starbucks Websites such as Starbucks.com, and Hearmusic.com.Recommends improvements and corrections on system operations. Provided support for Starbucks Card accounts. Initiated Help Desk work tickets for tech problems with web site and affected departments of technical, systemic, and customer issues.

2006 Q1 Legendary Service Award winner

C.C Filson Co. Seattle, WA 2001 - 2002:

Customer Service Agent:

High-end outdoor outdoor sport and hunting apperal company. Processed orders by phone, mail, and fax for catalog customers, large retailers and wholesalers. Provided extensive product knowledge of entire product line.

Amazon.com Seattle, WA 1999 - 2001: Customer Service Specialist

Provided prompt customer service via e-mail, phone, and fax. Walked customers through website and placing orders by phone. Preformed E-mail correspondence regarding website navigation, account inquiries and order assistance. Provided order tracking and troubleshooting. Administered compensation for order complications.

Education

Edmonds Community College Lynnwood, WA - Associate of Technical Arts Degree Web Application Developer. Projects involved developing a Content Management System using PHP/ SQL, SEO, DHTML, XML, JavaScript, website design and production, and project management. Dean's Honor Roll

Boise State University Boise, ID - 1990-1994 General studies

Eastern Washington University Cheney, WA - 1989-1990 General studies