Software Support (CIS162)

Advanced topics in software support. Development of problem-solving skills used in supporting the desktop user. Students work in teams to create and manage their own help desk. Emphasis on trouble-shooting, problem-solving, and customer support.

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E-mail if you have a job offering. Job Offering

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Projects

Module 1
Team Building Skills


Module 2 and 5 - Under Construction - COME BACK SOON!
Problem/Solution Knowledge Base

Module 3
Feasibility and Planning


Module 4 - Under Construction - COME BACK SOON!
Resources

Module 6
Research and Action Plan


Module 7
Presentation of OWL Acquisition