RESUME

TIMOTHY J. F. WILKIE

8216 Way Park, Lynnwood, WA 98036

425-111-9743

tiwilkie@hotmail.com

SKILLS SUMMARY

Database

Access 2010

Visio 2010

System Design

Database Theory and Design

Software / OS

DOS

Win 95/98/XP/7

Office 2010

Basic Web Dev

Basic HTML

Basic VB 2010

INTERPERSONAL SKILLS

20 years of Customer Service Experience.

Highly skilled in dealing with difficult and angry customers.

Accustomed to working in a team environment.

Experienced working with a diverse customer base.

TECHNICAL EXPERIENCE

Edmonds Community College

Completed EDCC work orders

EDUCATION

Edmonds Community College

Computer Information Systems Associate of Technical Arts Degree, June 2012

Computer Information Systems - Business Systems Analyst Advanced Certificate

Computer Information Systems - Desktop Support Specialist Certificate

WORK HISTORY

Delivery Driver/ Lead Driver, Amazon Fresh, Bellevue WA 2006- 2010

Handled upset and angry customers with patience and poise.

Delivered customers product.