description
…passion ----- service, listener, people, speaking, writing…self motivated with determination to follow through and complete goals…excellent organizational, time and project management skills…excellent prioritizing skills…innovative approach to tasks, trouble-shooting, problem solving…adaptive to changing environment …positive attitude…energy, drive, follow through
evidence of effectiveness
With a smile in my voice, provided support in hardware, software challenges, by listening, reiterating challenge, walking through to a resolution. Utilizing Remote Assistance provided customer with a hands-on look. Taking another step by documenting challenge for a reference manual. Utilizing project management skills to align assignments, tasks, and class time Managed up to 25 credits a quarter maintaining a grade point average of 3.97. In my Windows Web Server Technology and Security Administration class, developed and produced a document that raised the bar of requirements for this class. As an army brat changed and adapted to a new environment numerous times - Oklahoma, Japan, Puerto Rico, Texas, France, California, Minnesota, and Colorado. No face is a stranger
background
Over 12 years providing service to users in hardware, software arena. As sole ownership, managed software application to include an online presence. Over 2 years at Edmonds Community College achieving an
- Associates of Technical Arts in Network Technology,
- Associates of Technical Arts in Information Security and Digital Forensics, and
- Certificates: Network Security Specialist, Desktop Support Specialist, Application Support, Technical Support, Operating Systems, and many others