OWL, Inc.

CIS 162 Summer 2011

Module 6

 

Dong-uh Choi

Pam Bolton

Pavel Panteleyev

Vlad Vasilenko

Zoran Knezevic

Table of Contents

 

Project Scenario – Module 6........................................................ 3

 

Zoran & Pam - Hardware Ninjas’ Project Standards

Hardware Ninjas’ Team Roles...................................................... 4

 

Pam - Profile of Hardware Ninjas Team.................................... 5-7

 

Dong-uh - Brainstorming .......................................................... 8-9

 

Description by floor of OWL headquarters................................. 10

 

Vlad – Floor Schematic.............................................................. 11

 

Zoran - Feasibility Study....................................................... 12-14

 

Pam - Action Plan and Work Breakdown Structure.................... 15

 

Dong-uh - New Equipment

        Timeline............................................................................. 16

        Purchase Request.............................................................. 17

        Order Summary.................................................................. 18

 

Pavel – Training Schedule......................................................... 19

 

Pam - Profit & Loss Statement................................................... 20

 

 

Module 6 – Project Scenario – Research and Action Plan

 

Fly by Night is growing and has acquired a new small company.  The owners had to get out quick so we bought it as-is. Upon inspection of their building, this is great for offices, but the computer hardware is very old. Most of them have Windows 98 on them! There are 3,000 workstations, and not enough printers to go with those stations.  The people that work there are grateful that we have come in to save the day!

 

All the workstations need to be new.  What would be the best operating system to put on these stations? Also we need printers and servers to go along with all the new workstations.  How many will that be?  What about training?  Nobody knows how to work with anything past Windows 98.  Also their phone system is outdated.  We need their phone system to match Fly by Nights.  This new company is located in Mt. Shasta, CA.

 

 

 

 

Your presentation is a combination of team skills and technical skills.

 

For your presentation tell us about:

 

1.    Your brainstorming process. Give an overview of all the areas of this job that you had to consider.

2.    Based on the personality profiles in the group, how many controllers, expressives, counselors and analyticals do you have in your group?  How easy was it come to agreements? Give a detailed analysis of your group , what your strengths and weaknesses are and how you used those to your advantage.

3.    Your feasibility report: operational, technical, economic and schedule

4.    What kind of training needs to be in place for all employees to successfully transition from the old to the new?

5. A little about the newly acquired company in Mt Shasta, CA.

 

HARDWARE NINJAS’ PROJECT STANDARDS

All documents will be created in Word 2010, Visio 2010, and Excel 2010 in company approved format with the company logo and the watermark.

Hardware Ninjas’ Team Roles

Project Manager		Pavel Panteleyev
Creation	·         Liaison team ·         Hardware Ninjas employees project responsibilities ·         New company organization structure ·         Contractors contracts ·         Server room ·         New job structure in OWL company	Hard
New  equipment	See RFP	Dong-uh Choi
Other	·         Fly-By-Night Policies ·         Implementation of Fly-By-Night values and goals	Liaison Team
Training needs	•          Outsourcing Windows 7 •          Online and college training	Pavel Panteleyev
Profiles & reporting Action Plan		Pam Bolton
Feasibility		Zoran Knezevic
Facts about new company		Vlad Vasilenko

 

Liaison Team – members include a staff person from each floor.

Liaison Team Responsibility:

·         Attend Action Plan meetings

·         Provide input on particular floor attributes, challenges

·         Assist in coordination of any and all changes (facility, computer hardware, etc.)

 

 

Any changes to the documentation must be approved by the Project Manager Pavel Panteleyev and the documents version table updated accordingly. OSS will meet every Monday and Wednesday until project is complete.

 

We will travel to OWL, Inc., Mount Shasta, when date for Day 1 is determined.

PROFILE OF HARDWARE NINJAS TEAM

 

The Hardware Ninjas are a balanced team.  We jumped right in with the brainstorming exercises.  These skills carried us through the remaining modules.

 

The personality profiles gave a nice hint at the type of person we exhibit.  We all did not feel a total buy in with our profile category. 

When we each took the leadership of a given module, we adjusted are personality profiles for the different roles we played within a given module.  Our team found it fast and easy to recognize the “best” idea and jumped in

 

Hardware Ninjas are an awesome team.

 

Table of Hardware Ninjas’ Personality Profiles

 

DONG-UH  - EXPRESSIVE

Strengths:

·         People are important

·         Highly verbal and optimistic

·         Has a quantity of work orientation

·         Intuitive helper

·         Has a motivating influence

·         Works well in groups

·         Consults others

·         •       Attention to detail

·         •       Follow through

 

Weaknesses:

·         Never satisfied (I’m a perfectionist)

·         Indecisive (Sometimes Dong-uh has a hard time making decisions because I always feel like there’s always a better solution)

 

Needs:

·         Data (Dong-uh likes having data because it helps and reassures him that the decision he made was the best choice)

 

 

 

 PAM - EXPRESSIVE

Strengths:

·          People are important

·          Highly verbal and optimistic

·          Has a quantity of work orientation, ethics & experience

·          Intuitive helper

·          Has a motivating influence

·          Works well in groups

·          Consults others

•           Attention to detail

·          Follow through

Weaknesses:

•          Impatient (Zoran commented – this was also a strengths because it kept the team moving and focused.)

 

Needs:

·         Action. (Let’s just do our parts and get it done!)

·         Recognition (Pam wanted to cross this out, but it was really felt good to get some “WOW’s” and

“AWESOME”)

 

 

PAVEL - ANALYTICAL

Strengths:

•          Data...information is important

•          Precision and accuracy valued

•          Has a quality control orientation

•          Needs time for proper decisions

•          Is a critical thinker

•          Likes detail (Policies & Procedures)

•          Likes to work alone

 

Weaknesses:

•          Never satisfied

•          Indecisive

Needs:

•          Data!

 

VLAD - CONTROLLER

Strengths:

•          Mission is important

•          Enjoys competition and conflict

•          Big picture thinker

•          Likes power and control

•          Has a quantity of work orientation

•          Has a focus for results and action

•          Makes quick & independent decisions

Weaknesses:

•          Listening skills

•          Calculating risks

Needs:

•          Action!

 

ZORAN - COUNSELLOR

Strengths:

•          Relationships are important {Yes, they are very important to me}

•          Avoids conflict and aggression {Yes, as much as I can}

•          Has a quality of work orientation {I think that I am perfectionist}

•          Patient and loyal {I am loyal and patient, but for me those are weaknesses}

•          Is a good listener {Sometimes}

•          Has a calming/harmonizing influence {No}

•          Accomplishes tasks {But many times I ask myself, why am I doing this}

Weaknesses:

•          Not assertive Not assertive {It is true, I don't have enough confidence to finish the started job}

•          Initiating tasks {I don't know how to motivate people}

Needs:

·         Feedback! Sometimes I need support and awakening. Because I often fall into too much detailing.

 

 

Brainstorming Process

Day 1

v  A newly acquired company needs 3000 new workstations so it’s a big company with more than one building that provides the following recreation services with number of sites:

·         Skiing – 1

·         Houseboat – (Once look at sites, may be too much)

·         Boat rentals – (Once look at sites, may be too much)

·         Spas – 5

·         Shooting range – 1

·         Mountain biking – 1

·         Hiking – 1

·         Coffee shops – 5

·         Gated condos – 3

·         Security

v  Hardware needs for a point-of-sale operations for the above recreation services:

·         PCs

·         Touch screen monitors

·         Credit/Debit card readers

·         Optical scanners

·         Receipt printers

·         Printers

v  Software needs:

·         Operating system: Windows XP or Windows 7? (Newer and better support)

·         Microsoft Office 2010 Professional

·         Active network?

Day 2 (Our initial ideas were too broad so we further refined our ideas)

v  Building specs:

·         1 big building that manages the recreation services

·         32 floors: First floor will be the reception and conference room, top floor for the management and server rooms and the rest of the 30 floors will be the offices

·         Each of the 30 floor will have 100 workstations which will equal to the 3000 new workstations that we need

v  Equipment needed:

·         3000 workstations with Windows 7 and MS Office 2010 Pro

·         3000 IP phones

·         Printers: 30 color printers for one per each floor and 300 black and white printers for 10 per each floor

 

v  Servers needed: (Hire professionals to set up our servers)

·         DNS server – 1

·         DHCP server – 1

·         Mail server – 1

·         Proxy and firewall server – 1

·         Application server – 1

·         Audio and video server – 1

·         CISCO Catalyst 4000 switch – 4

v  Training:

·         Workers will take online training while building is being renovated

·         Managers will take classes at a school

Day 3

v  Names for the new company:

·         Shasta Tech

·         Communications Enterprise

·         IT Solutions

·         Guess Who?

·         Mt. Shasta Location Resort

·         Shasta Place

·         M.S. Excellences

·         M.S. International

·         M.S. Adventures & Resort

·         M.S. Communications

·         Owl (Best name for the new company because it links it with Fly by Night)

v  Timeline:

·         Day 1 – Set up teams

·         Day 2 – Evaluate new building (Set up of servers, HVAC and cabling will be outsourced)

·         Day 7 and 8 – Approval request for new equipment purchase

·         Day 14 – Presentation to CEO for approval

·         Day 14 to 20 – Prioritize work needed to be accomplished

·         Day 21 to 47 – Begin and finish process

·         Day 46 and 47 – Install new hardware

·         Day 48 and 49 – Walk through

v  Breakdown of the 30 office floors:

·         Fly by Night – 10 floors

·         Mountain sports: Skiing, biking, hiking and snowboarding – 1 floor

·         Golf courses – 2 floors

·         Hotels, motels, cabins, condos, coffee shops, campgrounds and retreats – 5 floors

·         Sports training facilities: Basketball, baseball, football, soccer, hockey and shooting range – 9 floors

·         Cafeteria and catering services – 1 floor

·         Security – 2 floors

Mt. Shasta is located 60 miles north of Redding, and 60 miles south of the Oregon border, along Interstate 5. Pine-covered mountains surround our valley, with the snowy volcanic peak of Mt. Shasta towering 14,162 feet high above it. The elevation of the city of Mt. Shasta is 3500 feet and sloping upwards. The city limits are contained in an area of 3.4 square miles. The sphere of influence extends about 41 square miles and is surrounded by the Shasta Trinity National Forest.

 

OWL, Inc. Headquarters is located within the city limits of Mount Shasta.

 

FLOOR	RESPONSIBILITY	CORPORATE STAFF	OUTSOURCED STAFF (seasonal & part time)
1	Reception & Conference Room	10	30
2-11	Fly-by-Night	1000	0
12	Mountain Sports ·         Skiing – cross country, downhill, back country ·         Biking ·         Hiking & backpacking ·         Snowboarding, snowmobiling, snowshoeing	100	900
13-14	Golf Courses	200	1000
15-19	Hotels & motels, cabins, condos, coffee shops, campgrounds & RV parking, pet lodging & kennels, guest houses, bed & breakfasts, retreats, vacation rentals	500	3000
20-28	Sports Training Facilities ·         Basketball ·         Baseball ·         Soccer ·         Football ·         Hockey ·         Shooting range – pistol, bow & arrow	900	3000
29	Cafeteria & catering services	5	20
30-31	Security & servers	200	500
32	Administration	85	0

FEASIBILITY REPORT

 Department:               Hardware Ninjas                           

Product or Process: New building check

                                                            Necessary cabling installation

                                                            New server room         

                                                                                Install 3000 new workstations

                                                            Training 3000 new employees

                                                            Activation of existing companies

                                                           

Document Owner:                              OWL and Fly-By-Night

Project or Organization Role:             Developer / Technician             

 

Version	Day	Author	Change Description
1	1	Zoran Knezevic	Created Document
2	30	Zoran Knezevic	Revisions
3	60	Zoran Knezevic	Final Revision

 

Project Feasibility Report Purpose

A Project Feasibility Report is a controlling document that incorporates the goals, strategies, and methods for performing a project. The Project Feasibility Report describes all aspects of the risk identification, estimation, evaluation, and control processes. The purpose of developing such a plan is to determine the approach for cost-effectively performing the project.

Stakeholder Roles and Responsibilities

Role	Project Feasibility Responsibilities	Assignment
Project Manager	The Project Manager is responsible for the Project Feasibility Report being implemented and for reporting to the CEO of Fly By Night Inc.	Pavel Panteleyev
Implementation supervisors	Is responsible for insuring transition, feasibility, and organizing labor.	Zoran Knezevic Pamela Bolton Dong-Uh Choi Vladimir Vasilienko

Project Feasibility Report Audit Log

Record Name	Responsibility	Approval Authority	Distribution
Version 1	Zoran Knezevic	Pavel Panteleyev	OWL, Fly-By-Night
Version 2	Zoran Knezevic	Pavel Panteleyev	OWL, Fly-By-Night
Version 3	Zoran Knezevic	Pavel Panteleyev	OWL, Fly-By-Night

Project Feasibility Report Process and Activities

Risk Management Activity	Risk Management Task Description	Ownership (Participants)
Ordering	Will order all materials and equipment needed to perform the transition in a safe and effective manor	Dong-Uh Choi
Verification of projected and actual needs	Reports to CEO for all necessary details. Carries out all roles assigned by Transition Supervisor in a quick, efficient, and safe manner. Team will be assembled from Hardware Ninjas employees and new company liaison team.	Pamela Bolton Zoran Knezevic Pavel Panteleyev Dong-Uh Choi
Analyst	Responsibilities include proper material requisitions to include hardware and cable requirements.	Dong-Uh Choi
Wire Schematic/Office Floor Plan	Detailed plot of office layout for wires, furniture and personnel	Vladimir  Vasillienko
Installing Cables	Contractors will install all necessary cables as deemed necessary by the Wire Schematic/Office Floor Plan	Facilities
Hardware Installation	Will ensure all hardware components are installed as per the Wire Schematic/Office Floor Plans. This includes all workstations, telephones, and printers	Zoran Knezevic Pavel Panteleyev
Network Connections	Contractor will ensure all hardware is properly hooked up to the company network and all connections are in proper working order	Zoran Knezevic Pavel Panteleyev
Training	Will ensure proper training methods, include online training and college for all new employees	Pavel Panteleyev
Server room	Preparation and installation of new server room equipment. All job will be done with the contractors.	Dong-Uh Choi
Activation	New companies should be activated and fully operational for less then 2 months. During the transitional period they will operate at reduced capacity.	Hardware Ninjas

 Risk Assessment and Management Table

Risk Type	Description of Risk & Steps to Minimize Risk	Risk Chance	Risk Impact	Risk Priority	Risk Owner
Personnel Injuries	Injury to team members due to negligence or improper training Pamela will hold a short training class with team members to instruct on proper lifting and moving techniques	Medium	High	High	Pavel Panteleyev
Damage to Equipment	Unnecessary and unforeseen damage to equipment could cause more monetary loss than estimated Proper lifting and moving techniques in training class	Low	Low	Low	Pavel Panteleyev
Network Vulnerability	Company network open during installation of new computers All contractors will be escorted while in working area	Low	High	Medium	Pavel Panteleyev
Contractors liability	Company will hire the best contractors with the best references and insurance	Low	Low	Low	Pavel Panteleyev

 

ACTION PLAN and Work Breakdown Structure (Specific dates have not been finalized for this project)

Day 1	Liaison team and Hardware Ninjas staff Utilize staff structure of existing company     (liaison team defined as a staff person from each floor)
Day 2	Research and evaluate site (Headquarters building) Checklist will include: ·         Lighting ·         Electrical ·         HVAC ·         Carpeting ·         Furniture ·         Layout ·         Phone service ·         Security needs ·         Accessibility needs
Day 2	Outsourced – evaluate cabling needs
Day 2	Outsourced – evaluate hardware needs Include server room
Day 2	Outsourced – evaluate HVAC needs e
Day 7&8	Liaison Team & OSS ·         Evaluate headquarters site research ·         Approval of hardware acquisition needs ·         Approval of cabling needs ·         Approval of HVAC needs   The above will be presented to CEO.
Day 14	Presentation to CEO for approval
Day 14-20	Schedule all acquisitions & work needed Priority order of work
Day 21-47	Begin & finish process
Day 46-47	Install new hardware
Day 48-49	Walk-through by Liaison team & OSS

New Equipment Timeline

 

 

Date	Task
October 6	Request for new equipment purchase
October 7	Receive approval for purchasing new equipment
October 8	Order new equipment
October 31 – November 4	Receive new equipment
November 17 and 18	Set up new equipment and verify it is working

 

New Equipment Purchase Request

New Equipment Needed:

3000 – Avaya VoIP phones

300 – Brother black and white laser printers

30 – Brother color laser printers

3000 – Dell workstations with the following:

·         Monitor

·         PC

·         Keyboard

·         Mouse

 

Requirements:

Monitor: 22 inches with built-in speakers

PC must be at least or include:

·         Operating System: Windows 7 Professional

·         Processor:  Intel Core i5

·         Memory:  4GB

·         Hard Drive: 320GB

·         Optical Drive: DVD+/-RW

·         Network Adaptor Card

·         Warranty: 3 Years

·         Microsoft Office 2010 Professional

Reason for Purchase:

To upgrade the legacy hardware at the newly acquired company in Mt. Shasta with new high tech equipment to keep up with our growing company.

Additional Notes:

All new computers and equipment purchased will be identical and meet the product support standards of our company. For our 30 office floors, we will need 10 black and white laser printers and 1 color laser printer for each floor. We will also replace the old phone system with an IP phone system.

Requested by: Dong-Uh Choi                                                                                                 Date: 6 October 2011

 

Approved by: Maryanna VanDhyke                                                                                      Date: 7 October 2011

New Equipment Order Summary

 

ORDER NUMBER:  01126080

ORDER DATE:  10/8/2011

 

 

PURCHASER:  DONG-UH CHOI

 

SHIP TO:  OWL INC.

                   2000 SISKIYOU BOULEVARD

                   MOUNT SHASTA, CA 96067

 

 

QUANTITY	ITEM #	DESCRIPTION		PRICE	TOTAL
3000	3476538	AVAYA 4610SW VOIP PHONE		$165.00	$495,000.00
300	2589808	BROTHER BL3437 B&W LASER PRINTER		$370.00	$111,000.00
30	8925353	BROTHER CL37 COLOR LASER PRINTER		$519.00	$15,570.00
3000	5634535	DELL OPTIPLEX 790 WORKSTATION		$1,449.00	$4,347,000.00
			TOTAL		$4,968,570.00
			TAX		$0.00
			SHIPPING & HANDLING		$0.00
			ORDER TOTAL		$4,968,570.00

 

 

TRACKING NUMBER:  UPS - 523855745673956337

Among the variety of appropriated training techniques, our company chooses the video conference through the on-line session in which the majority of personnel will be taught to apprehend new updates for company work stations. For Administrators there will be mandatory training courses at nearest College of the Siskiyous. Accordingly, each employee individually will be scheduled and informed about training session and/or courses related to job position.

Training Personnel (Staff Quantity)	Pavel	Details
10	Day 1	Training courses (video session on-line) for personnel at Reception & Conference Room (10 people a day) to explain the new features of computers’ programs. Running through Win 7, Internet Explorer 8, and MS project
1000	Day 2 – Day 17	Training course for personnel at Fly-By-Night. (70 people a day, 35 in each group)
85	Day 2 – Day 19	Training course for Administration at College (5 people a day)
100	Day 18 – Day 19	Training course for personnel at Mountain Sport. (50 people a day, 25 in each group)
200	Day 20 – Day 22	Training course for personnel at Golf Courses. (70 people a day, 35 in each group)
500	Day 23 – Day 31	Training course for personnel at Hotels & Motels, Cabins, Condos, Coffee, Shops, Campgrounds & RV Parking, Pet Lodging & Kennels, Guest Houses, Bed & Breakfasts, Retreats, and Vacation Rentals. (70 people a day, 35 in each group)
900	Day 26 – Day 39	Training course for personnel at Sport Training Facilities. (70 people a day, 35 in each group)
5	Day 40	Training course for personnel at Cafeteria & Catering services. (5 people a day)
200	Day 41 – Day 43	Training course for personnel at Security & Servers (70 people a day, 35 in each group)

 

 

After acquisition of OWL, Inc., our CFO prepared a revised Profit and Loss Statement to include the new company’s expenses.  CFO will provide an itemized accounting of Startup Costs by November 1, 2011.

Profit and Loss Statement
FLY-BY-NIGHT, INC.
For the January 1, 2011 to present
Income
Fly-By-Night, Inc.	28,987,000,000
OWL, Inc.	20,900,000,000
Total Income		49,887,000,000
FBN Operating Expenses
Sales and Marketing Expenses	2,000,000,000
General and Administrative
Wages and salaries	5,000,000,000
Computer Hardware	2,000,000
Office equipment	1,000,000
Administrative	10,000,000
Training (outsource)	5,000,000
Total FNB Operating Expenses		5,018,000,000
OWL Operating Expenses
Acquisition costs	1,900,000,000
Sales and Marketing Expenses	8,000,000,000
General and Administrative
Wages and salaries (not outsourced)	10,000,000,000
Startup Costs	3,000,000
Admin (Utilities, insurance)	1,000,000
Total OWL Startup Expenses		19,904,000,000
Total Operating Expenses		24,922,000,000
Net Profit		24,965,000,000